General Questions Related To Mepco

At what juncture shall the cessation of supply be reinstated?

You may acquire details regarding the revival of severed supply from the designated complaint center at your sub-divisional office. In the event of a congested telephone line, dial 118 / 0800-63726.

What measures is MEPCO implementing to mitigate supply lapses attributed to kite flying with metallic wire?

This quandary is being addressed technologically by shielding the grid station’s equipment with guard wires or meshes. Administratively and judicially, patrols are being orchestrated to apprehend offenders and deliver them to the authorities for legal proceedings. Nonetheless, garnering public assistance is imperative to halt this phenomenon. MEPCO solicits public backing through seminars, appeals, and media campaigns via print and electronic platforms.

How can one rectify the issue of diminished voltage within the vicinity?

Kindly liaise with the Sub-Divisional Officer (SDO) / Executive Engineer (XEN) / Superintendent Engineer (SE) of your locale. They shall undertake remedial action at their discretion. If requisite, refer to MEPCO headquarters for supplemental intervention.

What course of action is available to eliminate hazardous poles or wires obstructing doorways or thoroughfares?

Should said poles or wires have been erected prior to the construction of the dwelling or roadway, correspond with the Executive Engineer overseeing your area for elucidation. They shall furnish an assessment of the potential expenses associated with the removal of said poles or wires. The expenses incurred shall be borne by you.

Also Read: MEPCO Duplicate Bill

What delineates the policy and protocol governing electricity provision in localities or villages?

Financial sanction is bestowed by the local or provincial government for electrification endeavors within the locale or village. To reinstate electrification within the precinct, liaise with your representative. MEPCO will furnish a feasibility assessment accordingly. Furthermore, electricity expenses for housing projects are shouldered by sponsors or residents.

What accounts for the perceived acceleration of new meters vis-à-vis the old meters supplanted by LESCO?

Such an assertion is unfounded. The veracity is that new meters operate efficaciously, whereas old meters have decelerated owing to aging and intrinsic as well as extrinsic malfunctions.

Why does Mepco undergo protracted intervals in reinstating power supply subsequent to the pilferage of materials from the lines?

The misappropriation of goods from Mepco’s lines constitutes a criminal offense, necessitating both internal inquiry and the filing of a First Information Report (FIR) for police scrutiny. Post-registration of the police FIR and completion of internal documentation, the pilfered materials are replenished at the customer’s expense. The onus for safeguarding said materials rests upon the customers in accordance with extant regulations. Payment shall be solicited in installments from general users, while single users are obliged to remit the sum in a solitary installment.

Also Read: Mepco Bill Calculator

My household’s electricity supply was disconnected due to non-payment. Now that I’ve settled my dues, how can I restore my connection?

Reconnection of all disconnected users occurs following clearance of outstanding dues. Authorization for reconnection is granted by the Customer Services Officer (CSO). In the event of default, all outstanding dues must be settled before reconnection.

A formal undertaking, attested on stamp paper, is required, pledging payment of all arrears and current bills. Additionally, a security deposit, as per prevailing rates, is mandated, alongside the execution of a new contract prior to reconnection. Restoration of supply commences upon payment of the initial installment and fulfillment of all requisite formalities.